IS Operations Manager

Lyon, Auvergne-Rhône-Alpes, France;

Solvay is a multi-specialty chemical company committed to developing chemistry that addresses key societal challenges. We innovate and partner with customers in diverse global end markets. Solvay Business Services (SBS) is the global organization supporting internal and external growth by integrating the major End-to-End administrative processes as well as the Information Services of the Solvay Group, through three strategic objectives: Strategic agility & Customer centricity – Service excellence – Talents & innovation.

Job Overview and Responsibilities

Under the direct report of the Digital & Information Technologies Mgr your main responsibilities are:

  • Supervises the whole IS production, defines with service owners the service level agreement.
  • Keeps IS services running
  • Owns the incident management and crisis management processes.
  • Participates as main stakeholder to the weekly Change Advisory Board. Therefore he/she contributes to find a right balance in between time to market for new initiatives pushed by business/functions and service stability.
  • By analysing recurring incidents, helps improving productivity by solving problems.
  • Oversees the execution of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise. Publishes IS services dashboards.
  • Oversees the formulation of IT policies, procedures, and performance management processes and measures.
  • Implements improvement plans, this involves the supervision of the relation with key suppliers.
  • Directs compliance management process.

Education and Experience

  • Minimum of 10 years in a IS management position
  • Good understanding of both Applications and Infrastructure service delivery


  • Good understanding of ITIL referential
  • Knowledge about IS Architecture
  • Risk management
  • Good understanding of ITIL referential
  • Develops plans that meet the Architecture or Technology needs of the organization
  • Encourages prudent risk taking, exploration of alternative approaches
  • Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
  • Strong leadership capability, in a context where most of the contributors would not belong to his/her team

Nice-to-have skills:

  • Risk analysis methodology
  • French & English