Toyota

Based in Belgium and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do. This basic principle for us is called: “KAIZEN” and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer’s satisfaction.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

If you have the right mix of talent, determination, drive, and you want to be part of Toyota’s journey to produce “Happiness for All”, please search for your ideal career opportunity below and Leave The Ordinary Behind.

We look forward to your application!

Career opportunities
These are just examples of the types of job opportunities the company offers. A complete overview of job opportunities can be found in the respective career portal

Career site

CRM Technical Product Lead

Middleware (senior) specialist

Operational Excellence Engineer

About

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937, Toyota now sells vehicles in 170 countries and employs over 300.000 people. As a company, Toyota Motor Europe focuses on sustainability and future generations and strongly promotes diversity, inclusion, and gender equality. We are highly interested in receiving the applications from professionals of all backgrounds and genders looking to build their career in either scientific, engineering, or corporate positions.

The IT department in Toyota Motor Europe is an enthusiastic group of diverse people with 1 common mission: drive the transformation from an automobile to mobility company across all the customer journeys. Our principles are customer first, cloud first and disrupt ourselves.

We are enabling the digital experience in every area of our business, from delivering the best customer experience in sales to delivering modern and agile manufacturing driven by electrification.

Here are our key pillars and focus areas for the next years:

  • Modern and secure cloud-based solutions
  • Data analytics and AI
  • Automation
  • Overall digitalisation in key business functions

All of this cannot be achieved without knowledgeable and passionate people, that’s why we also invest heavily in our IT employees, giving them plenty of opportunities to develop and grow and be part of this exciting transformation.

Have a look at our job opportunities, and who knows, you might be joining our team soon!

Middleware (senior) specialist

Location: Brussels

Business area: Information Systems

Company information

TOYOTA is one of the world's largest automobile manufacturers and a leading global corporation. Founded in 1937, Toyota now sells vehicles in 170 countries and employs over 300.000 people. As a company, Toyota Motor Europe focuses on sustainability and future generations and strongly promotes diversity, inclusion and gender equality. We are highly interested in receiving the applications from professionals of all backgrounds and genders looking to build their career in either scientific, engineering or corporate positions.

Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota's European R&D, manufacturing and engineering operations.

For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why

we strive for continuous improvement in everything we do. This basic principle for us is called: "KAIZEN" and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer's satisfaction.

We offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Your profile

  • You are fluent in English (TME business language).
  • You like teamwork and have a positive mindset towards other colleagues. You are passionate about technology.
  • You have good knowledge in some of the mentioned technologies or relevant ones You are used to work in an AGILE framework.
  • You have a DevOps mindset.

You have a Toyota DNA, this means you:

  • Courage: you are ready to let go of the easy path to reach challenging targets
  • Collaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
  • Creativity: your passion drives you to explore innovative ideas and challenge the impossible Curiosity: you combine imagination and fact-based observation
  • Coaching: you share knowledge and feedback with your colleagues and celebrate each other's success

Your team and your responsibilities

Toyota Information Technology and Digital (IT&D) implements IT Systems to support the whole vehicle and parts supply chains, from design to after sales services, working with a Pan-European team with members in TME and in local Marketing and Manufacturing companies.

Within IT&D, the middleware team handles different technologies like K8S, NGINX+, Kong API GW, Elastic Search, CloudAMQP, Aiven Kafka, ... on cloud (AWS/Azure) and on-premise.

Your main responsibilities will be:

  • Technical expertise on different middleware technologies (see above).
  • Team Lead of middleware team which consists of project and support people.
  • Ensure standards are being followed and work out new ones together with enterprise architecture.
  • Improve (kaizen) quality of our environments.
  • Automation technologies : bash, python, cloudformation, terraform, ...)
  • Interface with other teams within IT&D (application, security, service delivery, ...)
  • Provide guidance to management in current and future projects.

Operational Excellence Engineer

Location: Brussels

Business area: Information Systems

Company information

TOYOTA is one of the world's largest automobile manufacturers and a leading global corporation. Founded in 1937, Toyota now sells vehicles in 170 countries and employs over 300.000 people. As a company, Toyota Motor Europe focuses on sustainability and future generations and strongly promotes diversity, inclusion and gender equality. We are highly interested in receiving the applications from professionals of all backgrounds and genders looking to build their career in either scientific, engineering or corporate positions.

Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota's European R&D, manufacturing and engineering operations.

For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why

we strive for continuous improvement in everything we do. This basic principle for us is called: "KAIZEN" and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer's satisfaction.

We offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Your Profile

  • You are fluent in English (TME business language)
  • You have superior written and verbal communication skills
  • You have strong interpersonal and network development skills
  • You have strong planning and organizational skills
  • You have an analytical mind and a detailed understanding IT Operations principles
  • You have attention to detail, outstanding problem-solving skills
  • You can work comfortably under pressure, and deliver on tight deadlines
  • You have experience in an International Enterprise and have worked across different organizations, nationalities and cultural differences

Specialism:

  • You have a master’s degree in computer science, IT, systems engineering, or related qualification
  • You have minimum 2 years of work experience with the Operational side of a large IT organisation
  • You have good understanding of IT Support Processes (e.g. ITIL v3, v4, Devops 2,...)
  • You have good understanding on the implementation of Modern IT Operations Architectures
  • You have wide experience with Application Performance Monitoring (e.g. Datadog, Dynatrace,...)
  • You understand the concept of Site Reliability engineering (SRE).
  • You have experience defining and measuring Service Level Objectives (SLO)
  • Knowledge on Servicenow (ITSM & ITOM) and DataDog would be considered beneficial

You have a Toyota DNA, this means you:

  • Courage: you are ready to let go of the easy path to reach challenging targets
  • Collaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
  • Creativity: your passion drives you to explore innovative ideas and challenge the impossible Curiosity: you combine imagination and fact-based observation
  • Coaching: you share knowledge and feedback with your colleagues and celebrate each other's success

Your responsibilities:

As an Operational Excellence Engineer, you will work at the heart of Operations team in close cooperation with our support partners and other respective internal teams to continuously improve our Service Stability. Additionally, you will participate in several activities to further transform our IT processes and enable our journey to become a Mobility company.

More concretely, you will be working on:

  • Outage Prevention – Continuously identify improvements to avoid service downtime.
  • Outage Detection - Further enhance our service monitoring efforts.
  • Outage Recovery - Continuously identify improvements to enhance our recovery capabilities.

Operational Excellence Engineer – IS Division

Location: Belgium - Brussels (Evere)

Team/division description:

TME Information Technology & Digital is responsible within Europe for running all IT activities for Toyota. This includes developing and maintaining IT systems to run and support the Toyota business.

Our Operations and Service Delivery team is responsible for the coordination and implementation of all the IT support processes towards all our users and customers.

Specifically, within the Operations section of the team, we focus on maximising the availability of our IT services towards our internal and external customers. We focus on outage prevention, detection and quick recovery in case of failure.

Your responsibilities:

As an Operational excellence engineer, you will work at the heart of the Operations team in close cooperation with our support partners and other respective internal teams to continuously improve our Service Stability. Additionally, you will participate in several activities to further transform our IT processes and enable our journey to become a Mobility company.

More concretely, you will be working on

  • Outage Prevention - Continuously identify improvements to avoid service downtime.
  • Outage Detection - Further enhance our service monitoring efforts.
  • Outage Recovery - Continuously identify improvements to enhance our recovery capabilities.

Your profile:

  • You are fluent in English (TME business language)
  • You have superior written and verbal communication skills
  • You have strong interpersonal and network development skills
  • You have strong planning and organizational skills
  • You have an analytical mind and a detailed understanding IT Operations principles
  • You have attention to detail, outstanding problem-solving skills
  • You can work comfortably under pressure, and deliver on tight deadlines
  • You have experience in an International Enterprise and have worked across different organizations, nationalities, and cultural differences

Specialism:

  • You have a master’s degree in computer science, IT, systems engineering, or related qualification
  • You have minimum 2 years of work experience with the Operational side of a large IT organisation
  • You have good understanding of IT Support Processes (e.g., ITIL v3, v4, Devops 2…)
  • You have good understanding on the implementation of Modern IT Operations Architectures
  • You have wide experience with Application Performance Monitoring (e.g., Datadog, Dynatrace…)
  • You understand the concept of Site Reliability engineering (SRE).
  • You have experience defining and measuring Service Level Objectives (SLO)
  • Knowledge on Servicenow (ITSM & ITOM) and DataDog would be considered beneficial

 You have a Toyota DNA, this means you:

  • Courage: you are ready to let go of the easy path to reach challenging targets
  • Collaboration: you are a team player, respectful and inclusive in your style and you take a customer- oriented approach
  • Creativity: your passion drives you to explore innovative ideas and challenge the impossible
  • Curiosity: you combine imagination and fact-based observation
  • Coaching: you share knowledge and feedback with your colleagues and celebrate each other’s success

We offer

Information Systems is a truly pan-European function with members based in Head Office, manufacturing plants, and National Sales & Marketing companies across Europe. The Pan-E IS vision is to BE at the core of the business.

We offer a dynamic and challenging multicultural work environment in which competence and quality play an important role. Enhancing personal growth and a real opportunity to invest in your future through on the job development and training. Where your effort, dedication and initiative are rewarded by a competitive and comprehensive compensation and benefits package.

Customer Systems Specialist – Customer Systems Digital – IS Division

Location: Belgium - Brussels (Evere)

Team/division description:

The Customer Systems Digital applications team at TME is responsible for building and maintaining Customer Systems applications throughout the European Region (40+ countries) for both Toyota and Lexus brand.

The team develops and maintains Customer Systems Tools used by the National Marketing and Sales Companies (= NMSC), by the Retailer Network and Customers

In addition, the team coordinates local market initiatives and developments to make sure they are compliant and compatible with the central tools & hosting.

 

Your responsibilities:

We are looking for a Customer Systems Specialist who will work within the team. Your role will be to act as a project lead on Digital applications (implementations, customizations, migrations, and more) and liaise between NMSC’s, TME and 3rd Party vendors to deliver value to all stakeholders.

  • Being the window person
  • Act as a project lead for Customer Systems projects following Agile methodologies (i.e Scrum)
  • Manage risks/issues and dependencies during the project lifecycle and work with all stakeholders to remove impediments.
  • Work closely with the NMSC and TME business members to understand the business needs, to guide them in identifying key functions/risks and to ensure that the solution delivered fulfils them.
  • Facilitate workshops to develop business requirements and perform Business Process Analysis and GAP analysis exercises as required.
  • Work with a 3rd Party implementor and ensure that requirements are understood and that gateways respected to ensure the correct quality of deliverables
  • Continually propose and implement kaizen ideas to streamline and improve the efficiency of the processes within the Customer Systems team
  • Be able to travel to different NMSC’s depending on project requirements 

Your profile:

Education/Training:

  • University degree Business and/or Computer Science.
  • Minimum 3 years relevant post qualification experience.
  • Fluent in English (TME business language).

Expertise:

  • 3-5 years of project management or business analyst experience.
  • Experience of leading small/medium sized teams.
  • Experience with Scrum/Agile frameworks is an advantage.
  • Experience gathering business requirements (to be model, as is model, etc)
  • Analytical skills, combined with capability to make synthesis of problem area and solution proposal.
  • Automotive industry experience is not a must but an advantage

Skills:

  • Versatile (open for learning and discovering new technology / area) and creative.
  • Diplomatic / sense of people relationships / team player.
  • Focused and stress resistant.

You have a Toyota DNA, this means you:

  • wish to develop and you are ready to persevere in order to reach challenging targets.
  • seek facts before making recommendations or decisions.
  • have strong planning and organization skills
  • enjoy working in a team, respecting others.
  • have a creative mind and passion for cars. (if relevant for function)
  • have excellent communication skills

We offer

We offer a dynamic and challenging multicultural work environment in which competence and quality play an important role. Enhancing personal growth and a real opportunity to invest in your future through on the job development and training. Where your effort, dedication and initiative are rewarded by a competitive and comprehensive compensation and benefits package.

Sr. Specialist – IT&D Proj Lead for DPMM

Location:

  • Belgium - Brussels (Evere)
  • Willing to travel (short bus trips) in Europe

Team/division description:

Toyota Information Technology and Digital (IT&D) implements IT Systems to support the whole vehicle and parts supply chains, from design to after sales services, working with a Pan-European team with members in TME and in local Marketing and Manufacturing companies.

Within IT&D, the ‘Logistics Systems’ team is responsible for maintaining and extending parts logistics application (NPA) and the vehicle logistics application (SPIL). The team also provides support to it’s end-users in TME as well as in our national sales companies (NMSCs).

 

Your responsibilities:

In the parts logistics area, we are working on a new parts management project (DPMM) to replace are current order entry module (DOS). DPMM needs to be rolled out to 17 NMSCs in the coming 2 years.

Your main responsibilities will be

  • Lead and coach the development team, using an agile approach, to deliver project objectives & support activities with the available resources, meeting our customer requirements in regard to time, quality, and budget.
  • In collaboration with the business product owners, support the rollout of DPMM in the different NMSCs, by participating in meetings and help reach consensus on a realistic implementation plan and approach.
  • Understand business requirements and be able to translate them in possible technical solutions.
  • Gain business & financial approval at the relevant milestones in the project lifecycle.
  • Propose solutions when issues occur and manage communication towards the DPMM stakeholders.
  • In collaboration with our business colleagues, support the preparation of the DPMM roadmap for the coming years.
  • Coordinate critical support & kaizen activities to ensure effective countermeasures are implemented

Your profile:

  • Education/Training:
  • University degree Business and/or Computer Science.
  • Minimum 5 years relevant post qualification experience.
  • Fluent in English (TME business language).

Expertise:

  • Min 5 years of relevant experience in IT projects.
  • Experience gathering business requirements (to be model, as is model, etc.)
  • Experience in rolling out projects in a European environment
  • Experienced Project manager able to lead small/medium sized teams.
  • Experience with Scrum/Agile frameworks is a plus.
  • Analytical skills, combined with capability to make synthesis of problem area and solution proposal.

Skills:

  • Versatile (open for learning and discovering new technology / area) and creative.
  • Diplomatic / sense of people relationships / team player.
  • Focused and stress resistant.

You have a Toyota DNA, meaning:

  • Courage: you are stress resistant and you dare to take responsibility to achieve challenging targets
  • Collaboration: you are a team player, respectful and inclusive in your style and you take a customer- oriented approach
  • Creativity: when faced with a challenge, you come up with a new and realistic solutions.
  • Curiosity: you are eager to learn about the business context as well as the larger IT landscape in which you will be operating.
  • Coaching: you share knowledge and feedback with your colleagues and celebrate each other’s success

We offer

We offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, gender, age, ethnicity, or disability. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Senior specialist for data & analytics team, data & analytics translator

Location: Belgium - Brussels (Evere)

Team/division description:

The Data & Analytics Team (D&A Team) belongs to the Information Systems function. The mission of the team is to support divisions of TME which need to get insight from their data from data collection up to deploying dashboard and machine learning models. We work cross-functionally with multiple other functions such as Marketing, Sales, Manufacturing, Quality, R&D.

Your responsibilities:

  • Creating value from business-driven data and analytics initiatives. Your task as D&A translator is to support the business and other stakeholders in their data-driven objectives. This means you will support the business during various stages. In the prototyping phase you help the business in identifying the right use cases, you help with the development of a minimum viable product and business case you and support prioritization based on feasibility and value. During the implementation phase you make sure the service or product is adopted, embedded in the workflow and measured for impact.
  • Help to uncover and translate business requirements and needs. This translation needs to be done in such a way that the technical specialists in the D&A team can understand. This requires an understanding of both the business objectives, goals, and domain expertise, as well as D&A concepts like Machine Learning Canevas. It also requires strong soft skills with a focus on communication. For this, you can also work with C-level executives/board of directors to support their data driven vision, strategy and operating models.
  • Facilitate data driven change. The role might occasionally support analytics & BI development (reports, dashboard, visualization) and/or data governance (stewardship best practices), but that is not their primary responsibility.
  • You will sit in the D&A team and report to the D&A Value leader but should spend most of your time (up to 80%) with the business (Business Analyst and Subject Matter Experts).
  • The D&A translator activity will be measured on business impact (business outcomes achieved or affected) rather than progress alone (how many changes, number of projects completed). The metrics should reflect the contribution of D&A to the operational and financial business outcomes.

Your profile:

  • Soft skills
  • The D&A translator needs to be highly proficient in soft skills:
  • Communication, for example conveying information to diverse audiences in a way that is easily understood and actionable.
  • Facilitation, for example hosting sessions to elicit ideas from others, understand their issues and encourage group participation.
  • Creative thinking, for example framing new concepts that spur use case ideation for business participants and brainstorming with business users about future product and services.
  • Teamwork, for example working with both business domain teams as well as D&A teams and IT staff.
  • Collaboration, for example fostering group problem solving and solution creation with business and technical team members.
  • Relationship management, for example creating relationships and builds trust with internal and external stakeholders quickly.
  • Storytelling, for example by creating a consistent storyline for better understanding and raising literacy.
  • Influencing, for example by asserting ideas and persuading others to gain support across an organization or to adopt new behaviours.
  • Presentation, for example comfort with public speaking and the ability to creatively and concisely express idea to business and technical audiences.
  • Data & analytics skills
  • The D&A translator needs to have a good understanding of the concepts, methods and techniques used:
  • Analytics, for example diagnostic, descriptive, predictive, and prescriptive.
  • AI, for example graph analysis, machine learning, natural language processing.
  • Data management, for example data integration (ETL) or metadata.
  • Data architecture, for example the difference between data warehouse, data lake or data hub.
  • Data structures, for example structured, semi-structured and unstructured data.
  • Data governance, for example MDM, data quality and data stewardship practices.
  • Statistical skills, for example understanding the difference between correlation and causation.
  • Model Management: D&A translator should have an understanding of MLOps principles & process, to be able to explain to Business side and make clear expectations from Business until ‘SOP’ and beyond.

Technology skills

  • The D&A translator needs to have a basic understanding of the tools and technologies in the D&A team:
  • Programming languages: Python or R, SQL.
  • Data integration tools: Collibra, Informatica
  • Analytics and Business Intelligence tools: Microsoft Power BI.
  • DSML platforms: Dataiku
  • Domain skills
  • The D&A translator needs to have a good understanding of the business process and associated data:
  • Business Acumen, for example quickly understanding business concepts, practices and business domain language to engage in problem solving sessions and discuss business issues in stakeholder language.
  • Business Process Transformation, for example ability to understand how D&A can help redesign the way work is done.
  • Business data, for example the structure, ownership and use within an organization

Other skills

  • The D&A translator needs to have a basic understanding of generic methods and techniques such as:
  • Project management capabilities: understanding of project management concepts to organize their own work and the ability to collaborate with project managers to align business expectations. Knowledge of Agile & Scrum frameworks.
  • Business case development: developing & experimenting selected use cases and measure the impact/business value created. Familiarity with Design Thinking techniques.
  • Decision modelling: supporting decision makers and improves complicated decisions that involve trade-off. For this the role can collaborate with data scientist.
  • UX/design: by creating products and visualizations that are easy to work with and support the activities required by the end users. For this the role can collaborate with the BICC design team. If possible, knowledge of wireframe tools.
  • You are fluent in English (TME business language)
  • You have at least 5 years business experience

You have a Toyota DNA, this means you:

  • Courage: you are ready to let go of the easy path to reach challenging targets
  • Collaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
  • Creativity: your passion drives you to explore innovative ideas and challenge the impossible
  • Curiosity: you combine imagination and fact-based observation
  • Coaching: you share knowledge and feedback with your colleagues and celebrate each other’s success

We offer

We offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal

life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, gender, age, ethnicity, or disability. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

CRM Technical Product Lead

Location: Brussels

Business area: Information Systems

Company information

TOYOTA is one of the world's largest automobile manufacturers and a leading global corporation. Founded in 1937, Toyota now sells vehicles in 170 countries and employs over 300.000 people. As a company, Toyota Motor Europe focuses on sustainability and future generations and strongly promotes diversity, inclusion and gender equality. We are highly interested in receiving the applications from professionals of all backgrounds and genders looking to build their career in either scientific, engineering or corporate positions.

Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota's European R&D, manufacturing and engineering operations.

For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why

we strive for continuous improvement in everything we do. This basic principle for us is called: "KAIZEN" and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer's satisfaction.

We offer a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Your profile

Education/Training:

  • University degree Business and/or Computer Science.
  • Minimum 5 years relevant post qualification experience.
  • Fluent in English (TME business language)

Expertise:

  • 3+ years of working with CRM and/or marketing systems (ideally MS Dynamics) Deep functional knowledge of CRM features/capabilities.
  • Experience working with Microsoft Azure stack (i.e for system integration)
  • Experience with other platforms and technologies supporting a CRM a definite plus (i.e Database, Business Intelligence, Saleforce Marketing Cloud etc)
  • Experience working with senior stakeholders in translating business strategy into implementation roadmaps (to be model, as is model, etc.) and to act as a trusted adviser.
  • Experience with leading small/medium sized technical teams.
  • Experience with Scrum/Agile Project Management Frameworks an advantage.

 

Skills:

  • Versatile - open for learning and discovering new technologies/ business areas
  • Forward Thinking - don't compromise on taking the hard decisions for long term benefit
  • Opinionated - have a strong opinion on direction and be able to justify why
  • Diplomatic - sense of other people and how to deliver a message

You have a Toyota DNA, this means you show:

  • Courage: you are ready to let go of the easy path to reach challenging targets
  • Collaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
  • Creativity: your passion drives you to explore innovative ideas and challenge the impossible
  • Curiosity: you combine imagination and fact-based observation
  • Coaching: you share knowledge and feedback with your colleagues and celebrate each other's success

Team/ vision description:

  • As part of the Sales and Value Chain Systems division the CRM and Lead Management application team at TME is responsible for building and maintaining all CRM and Lead Management applications throughout the European Region (40'+ countries) for both Toyota and Lexus brands.
  • The team designs, develops and maintains CRM and Lead Management Tools used by the National Marketing and Sales Companies (NMSC) and by the Retailer Network as part of Toyota Omnichannel Architecture strategy.
  • The team additionally coordinates local market initiatives and developments to ensure that they are compliant and compatible with the central tools & hosting.
  • The key platforms being employed are Microsoft Dynamics for CRM and Salesforce Marketing Cloud for campaign execution.

Your responsibilities:

  • The CRM Technical Product Lead is responsible for taking the lead in defining the CRM product strategy and technical/feature roadmaps and working with the team to ensure high quality delivery.
  • Working with key stakeholders across the business organisation to understand and capture the business strategy and operational requirements.
  • Translating the business strategy and requirements into practical technical feature roadmaps and working with implementation team to successful implement them.
  • Working with the team in incorporating needed technical debt reduction and quality improvement measures into the roadmap.
  • Be opinionated and challenge and highlight implementation decisions that could jeopardise the ongoing quality of the product.
  • Work with the system architects to ensure the current and future architecture (customizations, portals, integrations, reports etc) is optimal for the ongoing business initiatives.
  • Work with the teams to ensure the relevant quality gateways and metrics are in place.
  • Work with local NMSC development teams on best practices for local developments and/or integrations to the CRM.